Organization & Supervision of Aircraft Ground Handling
Concluding contracts with relevant airport services and monitoring the fulfillment of obligations for aircraft and passenger handling.
Operational Precision
EXCELLENCE
ON THE GROUND
SO YOU CAN FOCUS ON THE FLIGHT
Premium ground handling
services at airports across Russia.
2018
Year founded
18
Cities of Russia
20
Partners
Our advantages
Why SKY CONCIERGE?
We combine high aviation safety standards with modern process control technologies.
Safety & SLA
Strict compliance with international standards and airline SLAs. We minimize delays and guarantee precision.
01
Federal Coverage
Presence in 18 major Russian cities allows us to scale services quickly and ensure consistent service quality.
02
Expert Team
Our specialists undergo regular certification and have extensive experience in ground handling.
03
Digital Coordination
Use of modern monitoring and communication systems 24/7 for operational problem-solving of any complexity.
04
What we do
Full Range of Ground Handling Services
We cover the entire cycle of ground processes: from ramp to terminal, from ticketing to flight coordination.
Aircraft Fuel Supply
Organization of a comprehensive fuel supply program, including coordination with fuel suppliers and safety control during refueling.
Safety & Logistics
Representation with Customs & Border Authorities
Preparation and submission of flight documentation, clearance of departure permits, and prompt resolution of arising issues.
Regulations & Quality
Passenger Check-in & Boarding Monitoring
Staff briefing, presence at check-in areas, consultation on passport and visa matters, handling during delays and at alternate airports.
Customer Service
Airline Ticketing Support
Accepting payments for excess baggage and additional services with proper documentation and transparent accounting.
Financial Transparency
Airline Information Support
Timely and complete information on aircraft preparation status, operation status, and changes in service procedures.
24/7 Reporting
Claims Review & Resolution
Analysis of claims from airlines and passengers, implementing measures to prevent recurrence and ensure proper resolution.
Quality Control
24/7 Coordination & Operational Flight Management
Managing communications, monitoring statuses, and making operational decisions for stable and safe flight program execution.
24/7 Coordination
Route Network Expansion & Development
GSA-format services to expand commercial presence, facilitating the development and launch of new flight programs to other regions.
Development & Growth
Comprehensive Visa Support
Assistance with Schengen and other visa applications, document preparation consultation, and submission process support for passengers and partners.
Documentation Support
FAQ
Frequently Asked Questions
Answers to the most common questions about our ground handling services.
We provide a full range of ground handling services including: ramp handling, passenger check-in, aircraft fueling, customs representation, ticketing support, flight coordination, and visa support services across 18 cities in Russia.
We operate in 18 major Russian cities including Moscow, Saint Petersburg, Sochi, Yekaterinburg, Novosibirsk, Kazan, Krasnodar, and many others. We're continuously expanding our network.
You can request our services by contacting us through the contact form on our website, sending an email to Info@skycnrg.com, or calling us at +7 (903) 763-76-10. We respond within 24 hours.
Yes, we provide 24/7 coordination and operational flight management support. Our team is always available to handle any issues that may arise during flight operations.
We strictly comply with international aviation safety standards and airline SLAs. Our specialists undergo regular certification and we use modern monitoring systems to ensure the highest quality of service.
Yes, we provide comprehensive visa support including assistance with Schengen and other visa applications, document preparation consultation, and submission process support for passengers and partners.
Our clients
Our clients
In 2018, we started working with our first client — China Eastern Airlines, and now we handle more than 300 flights per month, and our clients include over 50 airlines.
